Returns & Refunds
IQA is the new e-commerce manager
If there is something with which you are unhappy, you have 15 days to return an item, from the day you receive the order.
First step: FILL IN THE RETURNS FORM ONLINE:
Login via the sacoorborthers.com website.
Choose the option “My Account” on the top right-hand corner of the site.
Choose the item(s) that you would like to return and tell us why by choosing one of the options available.
Items can be returned at Sacoor Brothers stores (except Sacoor Outlets and Sacoor One) and do not require this procedure. You should go to the store with the item and just return it.
Second step: AWAIT CONTACT
Wait to be contacted after 24 hours (working days) by telephone or email in order to book a collection. Please check that your contact information is up to date.
Third step: PLACE THE ITEM IN THE BOX
Use the box in which you received the item or other cardboard box that is not damaged.
Close and seal it with sellotape.
Make sure that the box does not have any labels, adhesive or other materials of former purchases and place the Returns label (Return label will be provided by courier on the moment of collection).
Fourth step: COLLECTION
The courier company will pick up the parcel from the designated address on a previously agreed day (working days only). You can also return it at a Sacoor Brothers store (except Sacoor Outlets and Sacoor One).
Fifth step: REFUND
We will send you an email receipt confirmation after receiving and analyzing your returned product. Refunds will be issued to the same payment method used to make the purchase. For payments with a cash point reference, the refund will be issued by bank transfer.
Items returned at Sacoor Brothers stores will be issued within 15 working days by bank transfer.
If you wish, please contact our Customer Care team via:
Chat at sacoorbrothers.com
Malaysia Email: firstname.lastname@example.org
Singapore Email: email@example.com